We are seeking a dynamic and customer-centric individual to join our Gavdi team as a Customer Engagement Executives.

This role offers the opportunity to engage with our diverse customer base, understand their unique needs, and drive impactful solutions to enhance their experience with our products and services. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to apply and become an integral part of our dedicated team. You will quickly be responsible for your own customer base which are positioned all over Europe and MENA.

Responsibilities

• Customer Relationship Management. Proactively engage customers to ensure they adopt full functionality to get maximum value from their investment in Gavdi and our products
• Consistently monitor account health, identify early warning signs for risk, and proactively address issues from Customers.
• Manage, track, and update account activities in terms of subscriptions, financial practices, contract terms, and product usage. Retain and increase revenue footprint, by working closely together with Gavdi Group Sales, SAP and key stakeholders to identify upsell opportunities and secure renewals of subscriptions.
• Develop trusted and deep relationship with multiple customer stakeholders.
• Responsible for Customer Satisfaction survey including follow up on input for increased service delivery quality and customer satisfaction
• Understand various levels of the customer organization (IT and HR landscape and architecture, Marketing, Finance, etc.) that has potential to increase the value add via solutions delivered by Gavdi
• Advocate for and become the voice of the customer within Gavdi; understand competitive threats and utilize proper escalation channels to help your customers during times of need.
• Drive customer references and business transformational stories across accounts
• Assist Management Team in tenders and proposals
• Assist and/or drive Service Order developments using customer specific knowledge thereby building more quality into our deliveries
• Issue Resolution: Act as a liaison between customers and internal teams to facilitate the resolution of any issues or concerns raised by customers. Proactively identify and address potential challenges to ensure a positive customer experience.

Qualifications and skills

• Strong engagement skills with the ability to communicate with customers on very different levels and seniority
• Ability to work in a fast-moving consultancy business where our customers are our priority
• Be able to make quick decisions that will be value adding for our customers while commercially attractive for Gavdi
• Engage with internal and external stakeholders to optimize our changes for customer success
• Have a deep end-to-end knowledge of HR processes from Onboarding to Payroll processing and Vacation handling for employees.
• Be able to translate highly technical solution proposals into business processes and value for our customers
• Possess a high level of technical understanding, analytical approach to challenges and interpersonal skills
• Strong experience from Customer Service
• Have worked with SAP SuccessFactors, SAP HCM Payroll or Time before
• Can feel comfortable in situations where agendas change, while also being able to adapt and remain in control
• Demonstrated project management skills, with the ability to multitask and prioritize tasks